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Winners
How to claim
your prize
Won something? Here's exactly what happens next.
- We email youIf you win, the prize email goes to the address on your account — so keep it current.
- Check your accountEvery prize you win shows up under My Prizes in the game, with its claim deadline.
- Come see usBring your phone and a valid photo ID to Rocktane Gas + Smoke. Show the prize screen at the counter.
- Collect itWe verify and hand it over. That's it.
Things to know
- Claim before the deadlineEvery prize has a claim window. Miss it and the prize is forfeited.
- Bring IDThe name on your ID has to match the account that won.
- Prizes are claimed in personWe don't mail prizes — pick them up at Rocktane Gas + Smoke.
- Must be 18+Winners have to be at least 18 years old.
Didn't get your email?
Check your spam folder first. Your prizes always live in your account under My Prizes, so sign in and look there — that's the source of truth.
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